SUPPORT

24 x 7 Dedicated Customer Support We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us: 1. THROUGH THE WEB HOSTING CONTROL PANEL (CP). Context Help. Fast and easy explanations of each page of the CP. Simply click on the Show/Hide Help link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP. Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie. F.A.Q. Source.This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than a standard static FAQ. We regularly update the database of the F.A.Q. with new entries. Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP. 2. THROUGH OUR WEBSITE. You can use our online form and get in touch with us 24 hours a day. 3. BY PHONE. YOU CAN CONTACT US AT: US TOLL FREE PHONE: +1-800-574-0902 INTERNATIONAL PHONE: +1-510-870-0646 UK PHONE : +44-20-7993-2673 AU PHONE : +61-2-8014-8213 Sales Lines Working Hours: Monday to Friday: 10.00 AM - 12.00 AM GMT/UK 05.00 AM - 07.00 PM EST/USA 06.00 PM - 08.00 AM EST/AU Please, prepare your account information in advance when calling us to request help. 4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE. IMPORTANT!!! If you are a client of hostdraco and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.